Shipping policy
Each product is made especially for you after your order is placed. Because our products are created on demand, please allow time for production before your order ships. Orders typically take 2–7 business days to be produced. Production times may be longer during holidays, product launches, or high-volume periods. You will receive a shipping confirmation email with tracking information once your order has been produced and shipped.
After production is complete, estimated shipping times for standard shipping are approximately 3–7 business days. For international shipping, approximately 7–21 business days, depending on destination and customs processing. Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to update after shipment. Please make sure your shipping address is correct before completing your purchase. We are unable to guarantee changes to an order after it has entered production. If you notice an error with your address, please contact us as soon as possible at: info@grateful-journey.com
Once an order has been shipped, delivery is handled by the shipping carrier. We are not responsible for packages that are lost, stolen, or delayed after tracking shows delivery confirmation. If your package has not arrived within the expected timeframe, please contact us and we will help investigate the issue.
We want you to love your purchase. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.
Please include:
- Order number
- Photos of the issue
- Description of the problem
We will work with you to resolve the issue.
Thank you for supporting our small business!